While many organisations were caught off-guard with the on-set of COVID-19, the event has enabled them to identify weaknesses as well as potential market opportunities.

When the lockdown ends, 55% of organisations expect to prioritise the delivery of customer-centric digital and cloud applications, ensuring they are robust, fast, and secure. A key enabler for this is test automation, cited by 52% of respondents as a main area of focus moving forward, helping them to achieve their quality goals and drive the levels of efficiency required in today’s climate.

With 74% of companies planning to have their staff doing more remote work permanently post COVID-19, it is no surprise that many (43%) will be investing in technologies to further enable their distributed workforce.

41% will carry out business continuity planning to avoid any of the disruptions they may have experienced during COVID-19. Industry research has found that 71% of executives are worried about continuity during the pandemic, which has led to 81% of companies putting a crisis response team in place to better coordinate the current situation, and any others that may come along in the future.

Meanwhile, as less people work from the very controlled office environment, 39% of organisations will be keenly focusing on strengthening their cyber security. The importance of security was further accentuated by the increase in cybercrime during pandemic, which actually quadrupled due to all the COVID-19-themed scams and phishing attacks.