Case Studies – Planit

Modernising HR at Watercare

Magda Maliszewska — Tue, 25 Nov 2025 23:39:36 +0000

Case Studies

FunctionalTestingIntegrationQualityAssuranceQualityEngineeringTestAutomation

Modernising HR at Watercare

How Planit partnered with New Zealand’s largest water utility to streamline HR operations and identity governance with the successful testing of Workday and SailPoint implementations.

25 November 2025

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Watercare is New Zealand’s largest water utility, supplying 1.7 million Aucklanders with safe drinking water and reliable wastewater services. Owned by Auckland Council, Watercare operates under stringent public health, environmental, and economic regulations to deliver essential services while safeguarding the environment.

To modernise HR operations and strengthen identity governance, Watercare embarked on a multi-phase Human Resources Information System (HRIS) transformation. Partnering closely with Planit, the two teams worked side by side to deliver the programme successfully, ensuring every milestone met Watercare’s quality, security, and operational standards.

Key Outcomes:

1400+ Workday functional test cases

450+ IGA and NERM scenarios covering provisioning, lifecycle processes, and access governance

2 parallel payroll test runs completed and signed off

0 P1/P2 defects during hypercare

Driving quality across a multi-stream programme

Watercare’s HRIS programme set out to replace fragmented and outdated systems with a unified, digital-first platform that would improve efficiency, compliance, and enhance employee experience.

Two key projects were launched as part of the HRIS programme:

HCM Project
(Workday Implementation):
Designed to digitise and streamline HR operations, improve reporting and analytics, and support a scalable, user-friendly HR experience.
IGA Project
(SailPoint Implementation):
Addressed the need for improved access and identity governance following National Institute of Standards and Technology(NIST) audit findings. This included building an employee master repository while automating joiner/mover/leaver provisioning, and integrating with the new Workday system.

Several challenges complicated the successful rollout of this programme. Watercare was managing a broad, multi-system environment with multiple disconnected applications that were not fully aligned. This lack of synchronicity presented a real risk of inefficiencies, inconsistent employee data, and a heavy manual workload across departments.

If data migration failed, the impact would have been significant, ranging from missing payroll information to incorrect contract generation for new employees, and potential union or compliance issues. A delay in delivery would have further forced costly extensions to existing licences and the continued use of outdated systems, creating even greater operational strain.

Our approach: precision, partnership and progress

Planit partnered with Watercare as the quality and assurance lead for the HRIS programme, providing end-to-end quality engineering across both the HCM and IGA streams. Our services included unit, functional, system integration and exploratory testing, production verification testing (PVT), data migration validation, test automation, and comprehensive test management, from programme-level governance to project-level execution. Our hybrid delivery model, with local experts supported by offshore automation specialists, ensured continuous progress, flexibility, and rapid responsiveness throughout the engagement.

The rollout was delivered through three key go-lives:

Workday + SailPoint Identity Security Cloud including Non- Employee Risk Management
SailPoint to Infor Enterprise Resource Planning (via Infor Federation Service)
Workday to Infor Enterprise Performance Management forecasting cube

What made this project particularly challenging was not just the number of integration points, but also the wide spectrum of stakeholders involved. Many of the project contributors came from different parts of the organisation with varying levels of familiarity with platforms like Workday and SailPoint. That meant we needed to bridge communication gaps, build shared understanding and a deep partnership, and ensure nothing was lost in translation across the various streams.

Our team embedded deeply within the programme, working closely with Watercare stakeholders at every level. Together, we established a strong governance rhythm, bridged communication between steering committee and delivery teams, and ensured shared understanding across streams. We raised risks early, supported business decision-making, and kept everyone aligned on scope and timelines. We built up our own knowledge by engaging with both the SailPoint Academy and Workday community, and we even upskilled in local compliance (such as the NZ Holidays Act).

Scaling responsively to evolving needs

As the programme evolved, so did the demands. In collaboration with Watercare’s internal leadership, we introduced a Programme Test Manager to oversee both streams and maintain alignment across parallel delivery tracks. A dedicated HCM Test Lead focused on SME testing coordination, scripting, and defect management, while an additional Integration Tester was onboarded seven weeks prior to go-live to strengthen cross-system test coverage.

Together with Watercare, we adapted triage meetings, reporting rhythms, and steering committee updates to align with delivery needs, ensuring clear communication and quick turnaround of insights and actions. When platform limitations surfaced, such as customisation constraints within Workday, we collaborated with stakeholders to validate workarounds and protect the integrity of core workflows.

This ability to scale, pivot, and integrate seamlessly into Watercare’s delivery structure was key to keeping the programme on track and delivering to scope.

“What stood out throughout this engagement was the strong sense of shared ownership. Planit partnered with us to solve problems, anticipate risks, and bring structure and clarity across the programme. It always felt like a team effort, with open dialogue and a mutual commitment to getting it right. That collaborative spirit is what made the difference.”

Jamaine Naicker,
Head of Digital Applications

Delivering a quality HRIS

By the end of the engagement, Watercare successfully implemented a secure and stable digital environment with Workday and SailPoint at its core. All three phases of the programme were delivered on time and under budget, with a smooth transition into business-as-usual operations.

The Workday platform went live for more than 1,300 employees and contingent workers and the SailPoint NERM (Non-Employee Risk Management) enabled the managing of risks associated with the onboarding of circa 5000 sub-contractor non employees. We completed multiple rounds of testing across separate environments, including two full parallel payroll runs which were formally signed off. Our test team was involved in the test execution of almost 1950 test cases (more than 1400 of which were for Workday and almost 450 for the IGA stream). Both Planit and Watercare teams validated joiner, mover, leaver workflows, embedded compliance and access control testing, and ensured data
accuracy and integrity across multiple integrated environments.

During the hypercare period, no critical (P1 or P2) defects were raised. Any remaining medium and low-priority tickets were triaged and resolved collaboratively by a cross-functional team spanning Project, Business, Digital Applications, and the Digital Service Desk, with only a handful of items transitioned to the now-active BAU Jira stream.

Independent internal audits were conducted across both the HCM and IGA programmes during final end-to-end testing. Reports submitted to the CEO and Board highlighted the joint success of the programme, particularly in areas of procurement, invoicing, and financial control. Watercare praised the consistent, consolidated reporting, especially the clarity of our weekly test status updates and structured presentations across steering
committee and project forums.

This engagement was more than a delivery programme. Instead, it was a true partnership. By aligning goals, sharing accountability, and fostering open collaboration, Planit and Watercare jointly delivered a secure, scalable HR and identity solution that now underpins the organisation’s workforce operations.

Building on the strong foundation established during the HRIS transformation, Planit and Watercare continue to explore opportunities to strengthen quality assurance practices across future digital initiatives.

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Strengthening test governance maturity at ACS

Magda Maliszewska — Mon, 27 Oct 2025 06:35:45 +0000

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QualityAssuranceTestAutomationUAT

Strengthening test governance maturity at ACS

27 October 2025

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Founded in 1966, the Australian Computer Society (ACS) is the country’s largest professional body for the Information and Communications Technology (ICT) sector, supporting over 40,000 tech professionals across business, government, and education.

As the digital demands of members evolved, so too did the complexity of maintaining and upgrading the ACS website. With upgrade initiatives and day-to-day operations running simultaneously, ACS needed a structured approach to quality assurance. Here’s an overview of how our team helped.

Key Outcomes:

Reduced number of defects

Documented, risk-aligned test strategy

Consistent, reusable testing templates and artefacts

Structured UAT and PVT cycles

The risks of an unstructured testing landscape

The ACS website plays a vital role in delivering services and information to its members. However, at the time of engagement, ACS was facing a critical challenge: two high-priority delivery streams without a formal testing structure.

The first stream focused on upgrades, which involved implementing new features, enhancements, and platform improvements to support ACS’s growth.

The second stream focused on Business as Usual (BAU), ensuring the day-to-day reliability, performance, and stability of the existing site.

Despite the business importance of both streams, there were no foundational test processes or governance structures in place. There was no formal test strategy to align testing to business goals or risk appetite, no test planning, and no regular test status reporting existed to guide decision-making. User Acceptance Testing (UAT) and Production Verification Testing (PVT) were being attempted, but they operated without standardised processes. While these activities were managed, they lacked the structure required to deliver reliable outcomes.

This limited approach left ACS exposed to significant risk. Any failure in regression testing, particularly around critical functions like payment processing, could impact revenue. Even more damaging was the risk to member trust if poor user experiences or defects made it to production.

The operating environment further amplified these risks. The ACS website carried high business impact and was subject to compliance considerations, despite minimal available requirements or acceptance criteria to guide testing. The internal quality assurance (QA) team was small, with staff dispersed across Australia, making coordination and consistency even more difficult.

Bridging the capability gap

At the core of the problem was a clear capability gap. Internal teams were stretched thin and lacked the specialist QA leadership needed to bring structure, discipline, and alignment across workstreams. There were no test managers to drive governance, no shared artefacts or templates to ensure consistency, and no process in place for embedding best practices.

Effectively, ACS needed a partner who could take ownership, implement a scalable testing framework, and uplift internal capability. That’s where Planit came in, bringing the leadership, experience, and frameworks to establish immediate stability and long-term capability.

Embedding structure and strategy

Planit responded by placing a senior Test Manager into ACS to lead, structure, and coordinate all testing activities across both BAU and upgrade streams.

Our team began by engaging with business and delivery stakeholders to understand priorities. ACS had defined a prioritisation framework, classifying tasks into P1 (critical), P2 (high), P3 (medium) and P4 (minor), which guided how our Test Manager structured delivery.

We also worked with ACS to define a test strategy aligned to their goals, project priorities, and level of acceptable risk. From there, we introduced structured test plans and templates, coordinated UAT and PVT cycles with defined ownership and approvals, and provided regular reporting to improve visibility and decision-making across the organisation.

One of our priorities was improving traceability. When mapping test cases directly to business requirements, we ensured that testing efforts were traceable, auditable, and defensible. We maintained detailed documentation in tools ACS already used (JIRA and X-Ray), giving the internal team immediate access to test data, reporting dashboards, and results at every stage.

Uplifting confidence, capability, and quality

The results were immediate and enduring. With proper test cases documented in X-Ray, and test plans being shared and executed across teams, defects were significantly reduced in production environments.

UAT and PVT processes were no longer afterthoughts. Instead, they were structured cycles with formal checkpoints, sign-offs, and clear accountability. The clarity Planit brought to the QA process improved communication between business and delivery stakeholders, while our structured reporting enabled informed decision-making across multiple levels of the organisation.

For the internal QA team, our involvement brought much-needed relief. With a growing library of reusable templates, artefacts, and best practices now embedded within ACS, the team was able to shift from firefighting to focusing on value-adding activities.

The business also reported improved confidence in digital delivery. Across multiple team meetings and one-on-one conversations throughout the 9- month engagement, stakeholders consistently called out the impact of Planit’s support and leadership.

With a solid foundation now in place, ACS is better positioned to scale its quality practices and embrace future enhancements with assurance and agility.

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Delivering end-to-end Tosca automation for a government transport agency

Magda Maliszewska — Fri, 04 Jul 2025 08:14:15 +0000

Case Studies

AutomationOutcomeBasedTosca

Delivering end-to-end Tosca automation for a government transport agency

Smarter testing for high-stakes systems

4 July 2025

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Summary

A major government transport agency in Australia, responsible for managing strategy, planning, and operations across a wide range of transport modes, embarked on a significant program to stabilise its platforms and modernise critical infrastructure. With over 550 services in scope, the agency initiated a Platform Service Maintenance (PSM) program to ensure compliance with the latest security benchmarks and software standards.

Planit was engaged to provide test automation services that would reduce manual effort, mitigate risks, and accelerate delivery. Through a tightly coordinated and outcome-based engagement, our team built a robust, scalable, and reusable automation framework that integrated seamlessly into the agency’s Azure DevOps pipelines.

Key Outcomes:

100% end-to-end automation across scoped applications

Integration into Azure DevOps pipelines for continuous testing

Custom automation solutions for complex technologies

Reusable automation framework adopted across systems

The need for scalable, secure automation

The agency faced increasing pressure to ensure the availability and performance of mission-critical platforms while undertaking a broad technology uplift. Key systems, including Enterprise Managed File Transfer, Tibco BusinessConnect, and various middleware platforms, were still reliant on manual testing processes, which were inefficient and prone to human error.

To address this, the Platform Service Maintenance (PSM) project was launched with the goal of upgrading the existing platform and approximately 550 services to align with the latest security benchmarks and software versions. This included upgrading key platforms such as Enterprise Managed File Transfers, middleware systems, and automation tools.

The complexity of the program was further amplified by the diversity of technologies in use. From asynchronous APIs and desktop applications like Graphical EMS (GEMS) to terminal emulators and GUI-light Azure Logic Apps, achieving automation was far from straightforward. The agency also sought to integrate Tosca with Azure DevOps to strengthen its CI/CD pipeline capabilities.

What was needed was a strategic partner capable of managing this technical breadth and delivering a working proof of concept across these specialised technologies, ultimately broadening the automation scope for regression testing.

Why Planit was selected

Planit was chosen through a formal request for quotation, based on our deep expertise in test automation, a strong track record of delivery, and our ability to rapidly mobilise.

The agency’s objective was to implement comprehensive automation across a suite of applications, including Enterprise Managed File Transfer (eMFT), Enterprise Integration Platform as a Service (EiPaaS), Enterprise Integration Patterns (EIP), and a planned migration of Tibco BusinessConnect to Azure. The aim was to reduce manual effort, improve test coverage, and establish reliable, end-to-end automation tightly integrated with DevOps processes.

Success was defined by the ability to execute automated tests consistently and accurately on a daily basis, contributing to greater operational reliability and release efficiency.

Tackling technical complexity

This project stood out not only for its scale but also for the depth of technical complexity it presented. At its core was a strategic, end-to-end approach to automation, one that demanded both precision and adaptability across a wide variety of technologies. The agency needed to automate the following technologies using the Tosca tool:

Java Message Service (JMS) Queues/Topics:
Automating asynchronous services integrated with Tibco BusinessConnect, using Tosca to ensure smooth and reliable message handling.
Desktop Application Automation:
Targeting Graphical EMS (GEMS), the Tibco EMS administration tool, to enable efficient desktop interface testing.
Azure Logic Apps Workflows:
Overcoming the difficulty of automating workflows with limited web object visibility through innovative Tosca configurations.
Terminal Emulator Applications:
Automating terminal-based processes to improve speed, consistency, and reliability in traditionally manual areas.

Planit approached this complexity head-on. We started with a mono-repo design, building a centralised Tosca framework that could be reused across applications. This ensured consistency and scalability.

Drawing on our specialised expertise, our team leveraged deep knowledge of JMS and Tibco BusinessConnect to create tailored automation scripts using the Tosca tool, enabling seamless handling of asynchronous services. We also developed Tosca modules capable of reliably interacting with these services and managing complex messaging workflows.

Recognising the need for tool adaptation, we extended Tosca’s capabilities to support desktop applications, overcoming limitations commonly associated with web-based tools. This included User Interface Mapping for the Graphical EMS (GEMS), where our team accurately mapped UI elements within Tosca to enable precise desktop test execution. To address the challenge of minimal web object visibility, we also applied innovative techniques to automate Azure Logic App workflows using creative scripting approaches.

Finally, with Emulator-Specific Solutions, we implemented automation logic designed specifically for terminal emulator interfaces, ensuring effective and reliable automation of traditionally manual processes.

Harnessing the power of collaboration

Our approach was built on transparency, agility, and close client alignment. We worked across all application streams in parallel, providing structured updates during daily stand-ups. This consistent visibility enabled both us and the client to make informed decisions, adjust priorities, and quickly address blockers as they arose.

From the outset, Planit delivered this engagement as an outcome-based solution through a capped time & material model, ensuring flexibility while remaining focused on tangible results. As a locally based team in Sydney, we operated as an extension of the client team, ensuring fast communication, short feedback loops, and seamless collaboration throughout. We chose this model as it allowed us to maintain continuous momentum and deliver solutions that remained tightly aligned with the agency’s evolving goals.

Scaling quality through automation

Planit successfully delivered full end-to-end automation across all in-scope applications. Internal and external uploads via the eMFT system were fully automated. Integration with Azure DevOps allowed for daily execution of automated test cases across all application types, including asynchronous APIs, desktop tools, SOAP-based interfaces, and Azure-native services. The framework we built wasn’t just scalable. It also delivered real, measurable results.

Across the engagement, we automated more than 48 unique test scenarios, and achieved 100% end-to-end coverage across the target streams. Regression cycles that once required significant manual effort were now executed reliably and repeatedly, freeing up the agency’s team for higher-value tasks and reducing the risk of defects reaching production.

Client feedback was overwhelmingly positive, especially for the automation of features previously thought to be untestable. Project stakeholders called out our consultants for their “exemplary nature of professionalism and dedication on the automation work
being conducted.”

This engagement not only strengthened the agency’s automation capability but also laid a strong foundation for future scalability and innovation. With a flexible, reusable framework now embedded into their CI/CD ecosystem, the agency is well-positioned to accelerate future releases with greater confidence, efficiency, and resilience.

For Planit, it was a clear demonstration of how deep technical expertise, close collaboration, and outcome-driven delivery can drive lasting value in complex environments.

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Delivering digital resilience through accelerated performance at UNSW

Magda Maliszewska — Mon, 30 Jun 2025 06:14:30 +0000

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Delivering digital resilience through accelerated performance at UNSW

30 June 2025

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As one of the world’s top 20 universities, the University of New South Wales (UNSW) is committed to driving innovation in learning, teaching, and operations. Recognising the growing importance of resilience and speed in an increasingly digital environment, the university embarked on a multi-year program to modernise its IT systems and improve the performance of critical applications as part of a broader digital transformation agenda.

UNSW partnered with Planit to proactively accelerate performance and deliver consistent improvements across its technology landscape.

Key Outcomes:

Improved scalability and application response times

Reduced risk of service outages and performance degradation

Time savings of up to 10 hours through test reporting optimisation

Enhanced user experience across key applications

The challenge: Complex modernisation with high stakes

UNSW serves a vast and diverse user base comprising students, academic staff, researchers, and global partners. Its digital ecosystem spans student and HR systems, financial platforms, public websites, and bespoke applications.

To support its ambition of becoming a truly future-ready institution, UNSW launched several concurrent projects designed to enhance infrastructure, strengthen security, and streamline operations.

With such a wide scope, performance quickly emerged as a critical concern. Applications needed to scale to support thousands of users without delays or degradation, particularly during peak usage periods. Some systems lacked historical usage data, making it difficult to benchmark or predict future performance. Others operated in unfamiliar or highly customised environments, adding technical complexity.

Failure to meet performance expectations, especially on public-facing platforms could lead to reputational damage, service disruptions, and operational setbacks.

A smarter approach to performance

Right from the start of the engagement, our team approached performance engineering holistically, embedding performance considerations early in UNSW’s project lifecycle. With limited production statistics available, our consultants introduced repeatable process improvements and assessment templates to ensure proactive performance management. These tools, along with active collaboration, empowered project teams to make informed decisions before development even began.

We facilitated workshops with key stakeholders, including business analysts, technical leads, architects, and SMEs, to identify performance requirements and risks. We developed and rolled out several performance templates now in use across all projects, including:

Performance Risk Assessment
Performance Questionnaire
Performance Test Plan
Performance Test Summary Report
Performance Test Report – Short
Weekly Status Report

These frameworks have empowered test managers to assess and mitigate risk
earlier, streamline information gathering, and ensure consistent quality across performance engagements.

Driving continuous performance improvement

Our team delivered tailored performance testing across a wide range of projects. Using a mix of cloud and open-source tools, we validated system performance under realistic loads and delivered efficiencies in performance, scalability, and user experience. Our performance risk assessment spanned 86 applications across 18 waves.

Beyond test execution, our value-add initiatives included SQL profiling, concurrency tuning, and innovative solutions like implementing pagination for high-volume APIs. These interventions directly improved performance and reliability for UNSW’s student and staff-facing platforms.

Deep dives

Throughout the engagement, Planit identified and implemented targeted performance improvements that led to measurable efficiencies across multiple systems. In one assessment, response times for key business functions improved by 46% while processing times were reduced by approximately 90%, enabling faster operations and greater user satisfaction.

By introducing advanced reporting templates and tools, our consultants also cut
analysis time by up to 10 hours across key tests. This allowed teams to focus more on issue resolution and less on manual reporting, streamlining delivery without compromising quality.

In other initiatives, we optimised background processes to reduce processing time significantly, fine-tuned authentication flows to enhance user experience, and configured servers for improved scalability and growth. Our technical recommendations, including SQL profiling, indexing, and query optimisation, helped future-proof the university’s platforms against increasing data volumes and user load.

We also provided guidance for early-phase projects involving emerging technologies, validating performance in unfamiliar environments and offering insights into the suitability of existing tools for next-generation applications.

A performance-driven, future-ready digital ecosystem

UNSW now benefits from more scalable and resilient systems. The university’s digital infrastructure can confidently support peak periods of usage, including enrolments and assessments.

Performance engineering is now deeply embedded in UNSW’s transformation roadmap, and thanks to its ongoing collaboration with Planit, the university continues to stay ahead of risk while enhancing the experience for students, staff, and researchers.

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Speed and Reliability as a Key Asset

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Redefining New Zealand’s tax industry

Magda Maliszewska — Wed, 18 Jun 2025 04:59:22 +0000

Case Studies

AgileBusinessAnalysisFinanceQualityEngineering

Redefining New Zealand’s tax industry

Planit’s role in delivering TMNZ’s high-quality government software solution

18 June 2025

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Tax Management New Zealand (TMNZ) has been a pioneer in tax pooling solutions since 2003, helping over 100,000 taxpayers save more than $500 million in interest. As a leader in its industry, TMNZ offers businesses and individuals greater flexibility and cost efficiency in managing their provisional tax obligations. When tasked with delivering a government software solution in the tax space —a collaboration with several government departments and partners—TMNZ turned to Planit for expertise.

Planit’s key value lay in delivering clarity, technical precision, and agile expertise, ensuring the flawless execution of this highstakes and complex project.

Key Outcomes:

The successful delivery of the software solution, adhering to high standards of quality and on-time completion.

Reinforced TMNZ’s credibility and trust with government, positioning them as a reliable partner for future initiatives.

Surpassed client expectations, solidifying Planit as a trusted collaborator in high-stakes projects.

Precision in tax innovation

The program was developed to provide immediate assistance to businesses engaged in certain types of business expenditure, allowing them to have greater certainty over their funding lines. This innovative scheme aimed to empower NZ businesses, enabling them to invest in their work and drive innovation without delays.

For TMNZ, delivering the solution required the development of a bespoke software platform with a significant feature set under tight timeframes. With multiple development windows and the involvement of a government client, the margin for error was minimal. A failure to meet the agreed quality and timeline would have had substantial financial repercussions, harmed TMNZ’s reputation in the market, and jeopardised future opportunities to deliver high-profile projects.

The project demanded flawless execution, requiring TMNZ to address stringent time constraints and complex requirements to maintain trust with their stakeholders and deliver on their commitments.

Why Planit?

Given the requirements of the project, TMNZ needed a skilled Business Analyst (BA) to join their agile delivery team, quickly design and document the required solution, and ensure it met the high expectations of both TMNZ and their government client. The project demanded precision and clarity at every stage, as well as the ability to work seamlessly within a fastpaced delivery environment.

TMNZ chose Planit because of our proven track record in providing high-quality expertise in similar high-stakes projects. Having existing contacts at Planit who understood TMNZ’s unique requirements was a key factor in the decision. TMNZ knew Planit could provide the level of skill and agility necessary to handle a complex and time-sensitive initiative. This trust in our ability to deliver the right resource with the right expertise proved to be a critical factor in the project’s success.

Agility, strategy, and testing excellence from design to delivery

The first step involved embedding an experienced Business Analyst (BA) within TMNZ’s agile delivery team to ensure the successful completion of the solution. From day one, our consultant focused on aligning with the project’s objectives and quickly gaining a thorough understanding of the existing requirements. With the project already in progress, our consultant prioritised accelerating delivery while maintaining strict quality and accuracy standards.

The first phase involved process mapping and designing workflows tailored to the program’s intricate demands. Leveraging tools like ClickUp for task management, we meticulously documented every workflow to align with TMNZ’s objectives. This structured and transparent approach ensured a solid foundation for the project’s success.

Once the design phase was completed, we moved on to capturing and documenting the functional and technical requirements. This comprehensive documentation served as a clear roadmap for TMNZ’s development team, enabling them to build a reliable and scalable solution. By translating complex requirements into actionable deliverables, we streamlined the development process and minimised errors.

Throughout the implementation phase, our consultant remained integral to the TMNZ team, collaborating closely within the Agile – SCRUM framework to deliver the solution. Testing was a key focus during this stage, ensuring the platform met TMNZ’s highquality standards and performed seamlessly.

Results: A high-quality solution that drives innovation

Planit’s partnership with TMNZ ensured the successful delivery of the software solution, meeting all quality and timeline requirements. This enabled TMNZ to provide businesses across New Zealand with much-needed support, fostering innovation and growth.

TMNZ was particularly impressed with Planit’s ability to exceed expectations at every stage of the project.

By ensuring high-quality delivery and aligning with TMNZ’s goals, Planit delivered a solution that met immediate needs and cemented their standing as a trusted partner. We helped to strengthen TMNZ’s reputation for reliability, earning trust with their government client and positioning them as a dependable partner for future high-stakes initiatives.

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Mitigating risk in large-scale financial data migration

Magda Maliszewska — Wed, 18 Jun 2025 02:00:36 +0000

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PerformanceTestingSoftwareTestingTestAutomationTestManagement

Mitigating risk in large-scale financial data migration

Planit’s structured risk-based test strategy for Resimac

18 June 2025

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Supporting Resimac’s portfolio acquisition

Resimac Group Ltd is one of Australia’s leading non-bank lenders, serving over 155,000 customers and managing a home loan and asset finance portfolio of more than $15.7 billion. In October 2024, Resimac announced the acquisition of a major auto finance and novated leasing portfolio, bringing in an additional $1.5 billion in loans and approximately 100,000 new customers. Resimac partnered with Planit to manage the testing of a highvolume, business-critical data migration, to ensure this expansion was executed with confidence and minimal risk.

Key Outcomes:

Seamless migration of $1.5 billion in financial data

Early identification and resolution of high-risk data issues

Scalable automation to accelerate regression cycles

Real-time dashboards and reporting for stakeholder visibility

Confidence in post-migration data integrity

Navigating the complexity of financial data migration

The migration involved highly complex and interdependent financial data. Resimac needed to safeguard the accuracy, completeness, and consistency of this data as it moved into their infrastructure. Complex transformation logic, multi-table relationships, and inconsistent or null values posed risks to data validation, reporting, and downstream business processes. The critical nature of the data demanded precise, repeatable test cycles. On top of that, coordinating multiple teams and synchronising test environments across the migration lifecycle added further operational pressure.

Planit’s risk-based and collaborative testing approach

Planit was engaged for its deep expertise in risk-based testing and its strong track record in financial services. With extensive experience in validating large-scale, high-volume data transformations and multi-layered system dependencies, our team brought a level of assurance critical to the success of this high-stakes migration.

From the outset, Planit implemented a tailored, methodical, and collaborative test strategy that was embedded across all phases of the project lifecycle. This approach was designed not only to align with Resimac’s business objectives but also to address the technical intricacies and data sensitivities inherent in migrating a $1.5 billion financial book. High-impact areas were identified and prioritised early, allowing the team to focus resources where they were most needed and mitigate key risks before they could escalate.

To meet the demands of repetitive, high-precision testing cycles, automation was introduced to accelerate regression testing and ensure consistent coverage across multiple iterations. The automated framework helped maintain both speed and quality, particularly as new data formats, transformation rules, and interdependencies were validated throughout the process.

Clear governance was a cornerstone of the approach. Our team established structured reporting mechanisms, delivered transparent metrics through real-time dashboards, and enabled continuous defect tracking. This gave stakeholders confidence in the migration’s progress and empowered decision-making based on live, accurate insights.

Throughout the engagement, we maintained close collaboration with both Resimac and third-party vendors. By aligning on data structures, transformation logic, and delivery timelines, our team ensured seamless coordination across all parties. This end-to-end alignment was key to managing environment synchronisation and ensuring readiness at each stage of the migration.

Driving data integrity and operational confidence

Planit’s involvement was instrumental in delivering a secure, accurate, and timely migration of Resimac’s newly acquired financial portfolio. The result was a smooth transition that enabled Resimac to onboard 100,000 new customers and fully integrate the loan book with confidence.

As Janet Hu, Test Manager at Resimac Group, shared:

“Planit’s delivery of testing services has been outstanding. Their expertise, cost-effectiveness, and excellent communication have greatly contributed to the success of our project.”

This partnership ensured Resimac could realise the full value of its acquisition, securely, efficiently, and with complete trust in the data.

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Strengthening critical emergency systems

Magda Maliszewska — Thu, 01 May 2025 01:06:14 +0000

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PerformanceQualityEngineeringTestAutomationTestingTools

Strengthening critical emergency systems

FRNSW’s ESCAD upgrade with Planit

1 May 2025

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Fire and Rescue NSW: A critical public safety mission

Fire and Rescue NSW (FRNSW) is one of the world’s largest urban fire and rescue services and the busiest in Australia. With a commitment to enhancing community safety, FRNSW plays a crucial role in minimising the impact of hazards and emergency incidents on people, property, the environment, and the economy of New South Wales (NSW).

To modernise its emergency response capabilities, FRNSW embarked on the ESCAD Vision5 Upgrade Program, an essential initiative designed to improve incident and response management. The goal was to ensure faster, more effective emergency responses while enhancing multi-agency cooperation with organisations like the Rural Fire Service (RFS) and the State Emergency Service (SES).

Key Outcomes:

Automated functional regression testing improved overall quality and efficiency

Performance testing identified and resolved bottlenecks, enhancing system scalability

Reduced manual regression effort from three weeks to one week

Successful execution of 541 test cases, enabling rapid feedback and issue resolution

Around 30 defects raised from Tosca automated regression testing within 1.5 years, apart from manual and UAT testing

Continuous collaboration and transparent reporting strengthened project execution

Ensuring operational continuity through system modernisation

FRNSW faced significant operational challenges due to its ageing emergency services computer-aided dispatch (ESCAD) system. The existing Vision4 platform was reaching capacity and nearing the end of its operational lifespan, posing substantial risks to service continuity.

The upgrade sought to transition from Vision4 to Vision5, enhance operational communications and training consoles in Alexandria and Newcastle, and establish a new Strategic Operations Centre (SOC) and training room in Alexandria. FRNSW also required an upgrade of their existing Audio Management Unit (AMU) to improve communication reliability and operational efficiency.

Without these upgrades, FRNSW risked severe disruptions in its emergency response capability, which could directly impact its ability to serve the community effectively during both daily emergencies and large-scale crises.

Partnering with Planit for quality and performance excellence

Given these high stakes, FRNSW required a trusted partner with extensive experience in quality assurance, automation, and performance engineering to ensure a seamless transition to the Vision5 platform.

A key reason for this was that the highest level of quality was required for the implementation of the new solution. The main goals included delivering an efficient and accurate emergency services CAD system, minimising downtime and failures through high-quality system design and testing, improving response times by enabling dispatchers to make quicker decisions, and providing a scalable system capable of handling increased incidents or more complex requirements in the future.

Planit was selected due to our industry-leading reputation, technical expertise, and proven track record in functional testing, test automation, and performance engineering. Our ability to customise solutions that met FRNSW’s needs further reinforced confidence in the partnership.

A comprehensive testing strategy for a mission-critical system

Recognising the high stakes of this safety-critical system, our consultants structured their approach to align with FRNSW’s strategic objectives. Over the course of just over two years, Planit remained actively engaged with the ESCAD upgrade program, adapting to evolving project needs and priorities while maintaining a consistent focus on quality and performance.

The engagement began with a performance risk assessment to identify potential performance and operational resilience risks associated with the new ESCAD solution. Historical transactional data was analysed to simulate real-world workloads during performance testing, ensuring the system’s scalability and stability. Our team also focused on enhancing regression testing efficiency by implementing automation solutions tailored to Vision5’s technical environment.

Automation played a pivotal role in accelerating testing cycles, particularly for regression testing. Our team conducted proof-of-concept activities to determine the most suitable tools for both test automation and performance testing. Tricentis Tosca was selected for test automation, while OpenText LoadRunner, Apache JMeter and simulators were used for performance testing. This strategic tool selection enabled seamless test execution while addressing unique challenges posed by the complex Vision5 client-server application architecture.

Our consultants worked closely with FRNSW’s project team, fostering high levels of collaboration throughout the engagement. The team executed multiple rounds of automated and manual regression testing, ensuring system stability and reliability. Notably, 541 test cases were executed within just five days, significantly expediting the testing process. The implementation of Vision AI-enabled automation further streamlined after-hours regression testing, improving overall efficiency.

Delivering impactful results for FRNSW’s emergency response capability

Our comprehensive testing and quality assurance solutions yielded significant improvements in FRNSW’s emergency response system. Automated regression testing drastically reduced manual testing efforts, cutting regression cycles from three weeks to just one week. The extensive test coverage, including automated runs across multiple environments, ensured that Vision5 was rigorously validated before deployment. Around 30 defects were raised from Tosca automated regression testing within 1.5 years, apart from manual and UAT testing.

In addition, our performance testing strategy proved instrumental in identifying and resolving key system bottlenecks, enhancing overall system scalability. With 35 performance tests executed, FRNSW gained critical insights into system performance under varying loads. The seamless integration of automation and manual testing approaches further contributed to a high-performing, reliable Vision5 solution.

FRNSW also recognised our team’s responsiveness and adaptability throughout the engagement. Transparent communication with the project director ensured proactive issue resolution and continuous improvements.

Essentially, the success of this project strengthened FRNSW’s ability to respond to emergencies with improved speed, accuracy, and reliability. We’re proud to have played a pivotal role in enhancing FRNSW’s emergency response capabilities, ensuring a more resilient and future-proof system that supports first responders in their mission to protect communities.

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Building a future-ready testing framework

Magda Maliszewska — Wed, 30 Apr 2025 02:38:18 +0000

Case Studies

TestAutomationTestPlanTestStrategy

Building a future-ready testing framework

Planit’s role in Aruma’s digital transformation and BAU excellence

30 April 2025

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Aruma, a leading national disability services provider in Australia, embarked on a large-scale transformation to modernise its CRM, ensuring its business-as-usual (BAU) operations continued seamlessly. To achieve this, Aruma engaged Planit as its exclusive testing partner, responsible for delivering quality assurance across both its flagship transformation programme and BAU operations.

Our team provided end-to-end leadership, management, planning, and execution of all test phases for the transformation initiative. Alongside these project-focused efforts, we were also tasked with establishing a Testing Centre of Excellence (TCoE) to enhance and modernise Aruma’s long-term testing capability for BAU operations.

Key Outcomes:

Planit was recognised as the ‘Gold Standard’ among vendors supporting the transformation initiative.

The first release of the transformation programme was deployed with zero Sev 1/2 defects, ensuring a smooth go-live.

A modern automation framework using Playwright and Typescript was implemented, improving test efficiency and reducing manual effort.

Aruma achieved a significant uplift in testing capability maturity, enabling structured and efficient quality assurance processes.

A fully operational Testing Centre of Excellence (TCoE) was established, centralising test engagement, governance, tooling, and asset management.

Overcoming challenges in testing maturity, scalability, and automation

Aruma faced several challenges in ensuring software quality across its transformation programme and BAU operations. Internally, its testing capability lacked the maturity required to support such a complex and large-scale digital shift. The organisation also struggled with limited scalability, making it difficult to meet the fluctuating demands of both in-flight projects and continuous BAU updates.

The transformation programme itself introduced an additional layer of complexity, involving multiple software product vendors and systems integrators. Aruma needed a structured and highly effective approach to testing that could manage multiple stakeholders while maintaining consistency across all phases of quality assurance. There was also a growing need to adopt modern, automated testing solutions to improve efficiency, increase test coverage, and reduce the risk of defects reaching production.

Beyond the transformation programme, Aruma’s BAU testing processes required significant improvements. Without a centralised framework, ongoing system updates lacked governance, leading to inconsistencies and inefficiencies. The organisation needed a partner capable of building a scalable, sustainable testing function that would ensure long-term success across both its transformation journey and day-to-day operations.

Implementing a structured testing solution

Our team implemented a two-pronged approach to address Aruma’s transformation and BAU testing needs.

To enhance Aruma’s BAU operations, Planit created a scalable and sustainable testing framework during the establishment of their TCoE. The TCoE was tailored to align with Aruma’s unique environment, ensuring it was both practical and ‘fit for purpose’. Standardised processes, templates, and artefacts were introduced to provide consistency, while test automation was implemented to increase efficiency and reduce manual effort. A centralised function was also established to oversee test engagement, quality gating, tooling, governance, and asset management.

In parallel, a dedicated team was deployed to support the transformation programme, leading the definition and execution of the test strategy and test plans for System Integration Testing (SIT), User Acceptance Testing (UAT), Data Migration Testing, and Production Verification Testing (PVT).

Our project team worked closely with both the transformation and BAU teams, ensuring alignment with standard processes, tools, and artefacts.

Planit managed all test execution activities, including defect triage and resolution, to ensure that all software met the required quality standards before deployment. To provide full visibility into the testing lifecycle, real-time reporting was delivered through standardised dashboards, enabling key stakeholders to make data-driven decisions at every stage.

Delivering a seamless transformation for long-term impact

The engagement was highly successful and delivered significant improvements in both project and BAU testing capabilities. Planit’s structured approach established a solid foundation for long-term quality assurance, providing Aruma with an efficient and scalable testing framework.

Planit was recognised as the ‘Gold Standard’ for vendors supporting the transformation initiative, setting a new benchmark for quality expectations. The Transformation Programme’s first release was successfully deployed with zero Sev 1/2 defects, ensuring a smooth and error-free transition. Aruma achieved a substantial uplift in its testing maturity, which enhanced the overall efficiency and effectiveness of its quality assurance processes.

The introduction of a modern automation framework using Playwright and Typescript enabled seamless automated testing across D365, FinOps, and Dayforce, significantly reducing manual effort and accelerating testing cycles.

Conclusion: A stronger testing framework for the future

By delivering a structured, scalable, and automation-driven testing solution, Planit ensured the success of Aruma’s Transformation Programme while strengthening its long-term testing capability.

With a fully operational TCoE and a modernised approach to quality assurance, Aruma is now well-positioned to manage future technology shifts with confidence and maintain high-quality service delivery across its operations.

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Tailored QA Testing

At Planit, every quality assurance engineer and analyst on our team of consultants is ready to provide our clients with a competitive edge through the right advice, expert skills, and technical solutions necessary to ensure success for key projects.

As your independent quality assurance partner, your specialist will help you gain a fresh set of eyes, an honest account of your system integration and processes, and expert solutions and recommendations for your challenges.

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Transforming UNSW’s CRM with Planit’s strategic automation testing

Magda Maliszewska — Mon, 14 Apr 2025 05:27:48 +0000

Case Studies

QualityAssuranceQualityEngineeringTestAutomation

Transforming UNSW’s CRM with Planit’s strategic automation testing

14 April 2025

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Introduction

The University of New South Wales (UNSW)’s CRM was designed to enhance constituent relationship management and support staff efficiency in a dynamic and fast-paced digital environment. Faced with high maintenance requirements for automation scripts and constant changes in system functionality, UNSW needed a partner with expertise in quality engineering and automation to ensure the system was performing optimally.

Planit played a critical role in transforming UNSW’s testing processes, delivering a tailored solution that improved reliability, expanded test coverage, and ensured seamless sprint releases while maintaining the highest standards of quality.

Key Outcomes:

Delivered 161 automation scenarios, achieving 94% test coverage.

Reduced regression testing time by over 85%, saving eight resource days per cycle.

Ensured seamless Wave releases with significantly shortened testing periods.

Strengthened system reliability, with no major production issues reported.

Challenges of testing in a high-paced agile framework

Testing UNSW’s CRM posed unique challenges in a dynamic and fast-paced environment. Operating on a three-week development and one-week release cycle, the UNSW team faced tight timelines and occasional last-minute testing demands. Ad-hoc story testing may occur during the final sprint week, requiring additional diligence to ensure issues are addressed effectively before release.

Further complicating the process were constant environmental changes driven by Microsoft’s weekly updates to core products and bi-annual Wave releases. Understandably, these updates required frequent adjustments to automation scripts to maintain their reliability. The automation framework required high-touch maintenance to adapt to the evolving application landscape, placing additional strain on resources and timelines.

The team’s existing approach to automation included running scripts just once a month, managed by a part-time resource partially allocated to the CRM. This limited capacity meant automation scripts often failed due to application changes, reducing their effectiveness and eroding confidence in the testing framework.

Without a solution to these challenges, the university risked disruptions to the operations of hundreds of staff users, compromising the reliability of critical systems and impacting its ability to deliver essential services. The need for efficient, reliable, and adaptive testing processes became paramount to maintaining operational excellence and delivering on the university’s objectives.

Why Planit?

Given the complexities of testing the CRM system, UNSW needed a partner who could overcome these challenges efficiently. The goal was to enhance automation reliability, increase test coverage across high, medium, and low-priority scenarios, and integrate seamlessly within the university’s agile framework.

UNSW turned to Planit for its proven track record in quality engineering and automation, along with its ability to adapt to the unique demands of fast-paced, high-touch environments. Our existing relationship with UNSW provided the confidence that we could integrate seamlessly into their systems, bringing not only technical expertise but also a prior understanding of their unique environment and needs.

Our approach involved refining the automation framework to achieve 94% test coverage, ensuring that both critical and lower-priority scenarios were comprehensively tested in the test and rehearsal environments. This strategy was complemented by manual verification and smoke testing during production verification to provide an additional safety net. In addition, automation scripts that previously required 40 hours to execute manually were optimised for efficiency, enabling the team to mitigate risks associated with compressed sprint cycles and frequent updates.

By leveraging automated testing, UNSW could quickly identify how weekly cloud product patches or new functionality introduced during a release might impact the system before these changes affected end-users.

Creating a high-impact testing framework for UNSW

Our consultants seamlessly integrated with UNSW’s local project team to deliver a structured, reliable, and efficient testing strategy. By leveraging a resource augmentation model, we ensured consistent collaboration and a deep understanding of project-specific needs. This local delivery approach allowed our quality engineers to support production verification testing (PVT) for monthly releases, contributing to a robust testing process.

Automation scripts were executed twice weekly in both test and rehearsal environments, identifying changes introduced by developers and Microsoft’s frequent updates. To complement automation, manual smoke testing and PVT further ensured stability, particularly during release nights. The testing process utilised multiple tools, including Selenium (Java), Cucumber, Serenity, Jenkins, and Atlassian Jira, to streamline execution and reporting.

We adopted a phased testing approach to maximise efficiency and reduce risks:

Progressive testing occurred continuously throughout the sprint in the test environment, ensuring overlapping changes were captured and validated.
User acceptance testing (UAT) and regression testing were performed during the three-day release preparation period in the rehearsal environment, focusing on ensuring stability and usability.
PVT and smoke testing conducted on release nights verified smooth deployment in the production environment.

A key component of this approach was the execution of 161 behaviour-driven development (BDD) scenarios, encompassing 672 automated test cases, twice weekly in test and rehearsal environments. Additionally, prior to each sprint release, 55 BDD scenarios were executed monthly in the test environment, covering 214 medium- and low-priority test cases. This rigorous testing cadence minimised risks and improved the reliability of outcomes.

Delivering efficiency, reliability, and quality

Our partnership with UNSW brought significant improvements to their CRM, enhancing both efficiency and system reliability. By updating the automation framework and increasing test coverage to 94% across high, medium, and low-priority test cases, our team successfully streamlined the testing process. We developed 123 new end-to-end BDD scenarios while refactoring and maintaining existing scripts to meet sprint requirements. This resulted in a total of 672 automated regression test cases out of 715 automatable scenarios, providing comprehensive coverage.

The efficiency gains were transformative. Manual regression testing, which previously required 60 hours of effort, was reduced to just 5.5 hours per cycle through automation, saving approximately eight days of resources compared to manual execution. Weekly regression tests in the rehearsal environment identified bugs introduced by Microsoft updates and internal builds, ensuring functionality remained stable and disruptions were prevented. These results were meticulously tracked and reported, providing clarity and actionable insights to the UNSW team.

Automation also revolutionised testing for Microsoft’s bi-annual Wave releases. What previously took close to two weeks was condensed to just 3-4 days, thanks to the expanded automation coverage and improved script reliability. The automation suites were also executed weekly in the test environment, enabling the early detection of mid-sprint functionality changes and facilitating timely resolutions.

UNSW stakeholders expressed high praise for Planit’s collaborative approach, highlighting the consultants’ commitment, adaptability, and proactive problem-solving. The partnership ensured high-quality delivery, streamlined processes, and reliable outcomes, enabling the university to confidently support hundreds of staff users with a resilient and efficient system.

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Smarter testing, faster delivery

Magda Maliszewska — Thu, 20 Mar 2025 22:40:33 +0000

Case Studies

AutomationQualityAssuranceQualityEngineering

Smarter testing, faster delivery

AICD’s automation journey with Planit

20 March 2025

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The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. With a membership of over 49,000 directors and senior leaders from business, government, and the not-for-profit sectors, AICD plays a vital role in shaping governance excellence.

Key Outcomes:

36 QA days saved annually, reducing manual testing efforts by 2–3 days per month

10% overall efficiency improvement, streamlining testing workflows

Scalable test automation framework, ensuring long-term maintainability and knowledge transfer

Overcoming testing bottlenecks and standardisation gaps at AICD

In May 2023, AICD issued a tender to develop a comprehensive testing strategy, select a test automation tool, and establish an automation capability to enhance its digital platforms.

At the time, AICD’s Digital Product and Platforms team consisted of three product squads, each with a dedicated Quality Engineer (QA). However, the QA processes lacked consistency, and there was no unified testing strategy tailored to AICD’s technology stack and capabilities.

The lack of standardisation among QA Engineers led to inefficiencies, as each squad applied different testing approaches. Every release required extensive manual testing, consuming valuable time and limiting AICD’s ability to increase release frequency. Quality Engineers were fully occupied with sprint and release activities, leaving no capacity for test automation and continuous improvement. Every second sprint was consumed by integration testing and UAT support, preventing developers from working on new features. The absence of automation also led to higher defect rates, impacting AICD members and learners.

Building a scalable testing strategy and automation framework

Establishing a fit-for-purpose test strategy

At the start of the engagement, Planit developed a structured test strategy, adopted across AICD’s Digital team, providing clarity on why, what, where, and how testing should be conducted. This involved:

Formulating the scope of testing, including what systems, features and functionalities will be tested and what will not be tested.
Creating a testing approach, such as what types of tests will be executed (e.g., functional, performance, security, regression, UAT) and how they will
be conducted.
Preparing standard templates for test execution plans, test data requirements, and defect management processes.

Selecting the best automation tool

Planit conducted a comprehensive review of AICD’s technology landscape, testing requirements, and QA capabilities. Through a rigorous evaluation, three automation tools were shortlisted and assessed against AICD’s needs. A formal submission was prepared for the Architectural Review Board, detailing the evaluation criteria and final recommendations. Planit worked closely with stakeholders to align on the best choice, supporting internal approval processes to ensure a smooth selection.

Implementing the automation framework and selected tool

Once the test strategy and tool selection were finalized, Planit proceeded with setting up the test automation framework within AICD’s infrastructure. The automation tooling was successfully deployed, with reporting and monitoring capabilities configured to provide real-time insights.

To ensure optimal test coverage, 20 high-priority test cases were automated across QA, Integration, Pre-production, and Production environments. These were categorized based on complexity: 10 high-complexity test cases involving multiple systems and data dependencies, such as course registration; 5 medium-complexity cases requiring interaction with one or two systems, such as login functionality; and 5 simple cases focusing on single-system validations, such as website UI checks.

Planit also delivered comprehensive documentation to support the automation framework and conducted detailed training sessions for AICD key members, ensuring seamless knowledge transfer and ongoing maintainability.

Driving efficiency with automation

Planit’s engagement delivered tangible efficiency gains, enabling AICD to reduce manual testing efforts and accelerate development cycles. The implementation of automation reduced testing time by 2–3 days per month, totaling an annual reduction of 36 QA days.

This efficiency improvement allowed new features to move seamlessly through the QA process while also enhancing the overall quality of AICD’s digital platforms.

With automation in place, AICD achieved a 10% overall improvement in QA processes, reducing human errors and increasing system reliability. The organisation can now focus on innovation, delivering better digital experiences for its members and learners.

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Deliver Quality Quicker with Tailored QA Testing

At Planit, every quality assurance engineer and analyst on our team of consultants is ready to provide our clients with a competitive edge through the right advice, expert skills, and technical solutions necessary to ensure success for key projects.

As your independent quality assurance partner, your specialist will help you gain a fresh set of eyes, an honest account of your system integration and processes, and expert solutions and recommendations for your challenges.

Find out More

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